Returns

Last updated: July 18, 2026

Returns on DentalImplantHQ are handled by the distributor that fulfilled your order, and dental products carry safety rules that limit what can be returned. The guidelines below apply across the marketplace, and individual sellers may add their own terms.

Sterile and Rx items

For patient safety and to protect the supply chain, sterile items, implants, and prescription (Rx) restricted products are frequently non-returnable once shipped, even if the packaging is unopened. Please confirm compatibility, size, and platform before ordering these items.

Unopened non-sterile items

Unopened, unused non-sterile items may be returnable within the return window set by the seller. Items must be in original, resalable condition. Some sellers apply a restocking fee, which will be noted in their terms.

Defective, damaged, or mis-shipped orders

If an item arrives defective, damaged, expired, or is not what you ordered, we will make it right with a replacement or refund. Report these issues promptly and keep the packaging so the problem can be documented.

How to start a return

To start a return or report a problem, email support@dentalimplanthq.com with your order number and a short description. We will confirm whether the item is eligible and share return instructions. During the pilot we respond on a best-effort basis.