Frequently asked questions

Answers to the questions we hear most often about buying and selling on DentalImplantHQ. If your question is not here, email support@dentalimplanthq.com.

What is DentalImplantHQ?

DentalImplantHQ is a multi-vendor marketplace for dental implants, abutments, and surgical components. Verified, authorized distributors list their catalogs and compete on price, availability, and shipping, so you can compare real offers in one place.

Who can buy here?

The marketplace is intended for dental professionals and their authorized purchasing staff. You create an account to shop, and some items require a verified professional license before you can purchase them.

What does Rx-restricted mean?

Some products are prescription (Rx) restricted, meaning they can only be sold to licensed professionals. These items are license-gated: you must complete license verification before they can be added to a completed order.

How does license verification work?

When your cart includes an Rx-restricted item, we ask for your professional license details and verify them at checkout. Once your license is verified on your account, you can purchase eligible restricted items without re-entering it each time.

How do competing offers and the buy box work?

When more than one distributor sells the same product, their offers are shown together. The default highlighted offer (the buy box) reflects a strong combination of price, shipping, and availability, and you can always view the full list and choose a different seller.

Why is my order split into multiple shipments?

Each distributor ships the items it sells. If your cart mixes products from different sellers, the order splits into one shipment per seller, so items may arrive separately with their own tracking.

How is shipping calculated?

Each seller sets its own handling time, shipping methods, and rates, and some offer free shipping above a per-seller threshold. Your cart shows shipping for each seller before you pay.

What is your return policy?

Sterile items, implants, and Rx-restricted products are frequently non-returnable for safety. Unopened, unused non-sterile items may be returnable within the seller window, and anything defective, damaged, or mis-shipped is made right. See the Returns page for details.

How are payments and my data secured?

Payments are handled by a payment processor, and card details are not stored on our servers. Account, order, and license details are protected with encryption in transit and access controls. See the Privacy page for more.

How do distributors join?

Licensed, authorized distributors can apply to list their catalog on DentalImplantHQ. Reach out through the vendor portal or email support, and our team will follow up about onboarding.

Is this a finished product?

DentalImplantHQ is in an early pilot. We are onboarding distributors and improving the experience, so some features and policies are still being finalized before general availability.